Complaints

The present policy has been implemented by CEDRUS PARTNERS, an investment firm registered with the ACPR under the CIB code 14883, and a member of the french Association des Sociétés Financière (ASF), to deal with complaints made by its potential clients and customers, in accordance with article 325-12-1 of the General Regulations of the french Autorité des Marchés Financiers and AMF instruction n°2012-07.

A complaint is defined as a declaration of dissatisfaction by the customer with the professional. A request for information, advice, clarification, service or performance is not a complaint. Processing a complaint is free of charge.

ORGANIZATION OF CUSTOMER CLAIMS PROCESSING

CEDRUS PARTNERS

Mr Matthieu Broquère

11, Rue Christophe Colomb

75008 PARIS

– We will acknowledge receipt of the complaint within a maximum of 10 working days from receipt of the complaint, unless the customer receives a response within this period.

– We respond to the claim within a maximum of two months from the date of dispatch of the claim.

– CEDRUS PARTNERS’ response, both the acknowledgement of receipt and the reply, may be sent by letter or e-mail.

– If the deadlines cannot be met due to special circumstances, we will keep the customer informed of the progress.

– In the event of difficulties encountered in processing the claim, or if the customer is dissatisfied with the response provided by CEDRUS PARTNERS, he or she may refer the matter to the AMF or ASF mediator:

AMF Mediator

Autorité des marchés financiers

17, place de la Bourse 75082 Paris cedex 02

Request for mediation | AMF (amf-france.org)

ASF Mediator

                                                                                                                                                                                        ASF                                                                                                 

4 rue de Longchamp

75116 Paris

01 42 56 76 50